Introduction
Respondr.ai, operated by SKANALA INC. ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered real estate call management service.
Information We Collect
Information You Provide
- Contact information (name, email, phone number)
- Business information (real estate license, brokerage details)
- Account credentials and preferences
- Customer service communications
Call Data
- Audio recordings of calls handled by our AI assistant
- Call transcripts and summaries
- Caller information (phone numbers, names when provided)
- Lead qualification data and responses
Technical Information
- Device and browser information
- IP addresses and location data
- Usage patterns and analytics
- Cookies and similar tracking technologies
How We Use Your Information
- Service Delivery: Process and route calls, generate transcripts, qualify leads
- Account Management: Create and maintain your account, process payments
- Communication: Send service updates, respond to inquiries, provide support
- Improvement: Analyze usage patterns to enhance our AI models and services
- Legal Compliance: Meet regulatory requirements and protect our rights
Information Sharing
We do not sell your personal information. We may share information in these limited circumstances:
- Service Providers: Third-party vendors who help us operate our service (cloud hosting, payment processing)
- Legal Requirements: When required by law or to protect our rights and safety
- Business Transfers: In connection with mergers, acquisitions, or asset sales
- Your Consent: When you explicitly authorize sharing
Data Security
We implement industry-standard security measures to protect your information:
- Encryption of data in transit and at rest
- Regular security audits and monitoring
- Access controls and authentication
- Secure data centers and infrastructure
Your Rights
You have the following rights regarding your personal information:
- Access: Request a copy of your personal information
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Receive your data in a portable format
- Opt-out: Unsubscribe from marketing communications
Data Retention
We retain your information for as long as necessary to provide our services and comply with legal obligations. Call recordings and transcripts are typically retained for up to 7 years for quality assurance and legal compliance purposes.
Cookies and Tracking
We use cookies and similar technologies to enhance your experience. You can control cookie settings through your browser preferences. For more details, see our Cookie Policy.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes by posting the updated policy on our website and updating the "Last updated" date above.